Work Experience
Work Experience
Work Experience
Work Experience
Work Experience / Education / Strengths & Skills / Certifications / Extra Curricular / Social & Contact Information
MADISON TOLLSTAM
- Interactive Resume -
WORK EXPERIENCE
April 2022 - Present
Director of Sales
Quality Suites
Lansing, MI
I took on the role of Director of Sales upon my arrival home. With this position not only do I coordinate events and create reports but I also have the opportunity to build and maintain relationships within the community.
I book different groups and events including but not limited to; Military, Corporate, Retreats, Birthdays, Memorials, Showers both Bridal and Baby, and so on.
August 2021 - Present
Group Sales and Events Administrator
Flying Flags
Sideways Inn
Grand Lake Lodge
Palm Canyon RV Resort
Borrego Valley Inn
The Vinland Hotel & Lounge
The Winston
Buellton, CA
When the season began I got promoted to a restaurant supervisor for our Huntington House Tavern I got to see how things have been changed in the past and how we can continue to grow. I am learning that you cannot please everyone but you can do the best to work on guest recovery.
May 2021 - August 2021
RESTAURANT SUPERVISOR
Grand Lake Lodge
Grand Lake, CO
When the season began I got promoted to a restaurant supervisor for our Huntington House Tavern I got to see how things have been changed in the past and how we can continue to grow. I am learning that you cannot please everyone but you can do the best to work on guest recovery.
January 2021 - May 2021
ADMIN ASSISTANT
Grand Lake Lodge
Grand Lake, CO
After leaving Devil's Thumb, Grand Lake Lodge and Highway West Vacations welcomed me back with open arms. Receiving a job during our off season has been such a great gift. Being the only employee on property at all times of every day, I work with different teams to draft proposals, make decisions, work on projects, and most importantly, get ready for our upcoming 2021 season. I answer phone calls, give tours to potential bride and grooms, and respond to inquiries on Weddingwire and The Knot. Being the only one there has allowed me to focus on my personal and professional growth in this industry and sharpen communication and leadership skills I did not know I had!
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To learn more about why I made the conscious decision to leave my dream location, click here!
October 2020 - January 2021
SERVER AT HECKS TAVERN
Devil's Thumb Ranch Resort & Spa
Tabernash, CO
With this being my second job in the valley, the Grand Lake Lodge being the first, I was able to adapt to this new location fairly easy as I was not new to this area this time! Still in the Valley, Devil's Thumb had been my goal for the past 3.5 years and now this is a dream come true. I am working as part of the Front of House staff at Heck's Tavern. I trained as a host, backserver, and now I am a server. I have ran food, acted as an expo, and continue to engage with guests and new policies (per COVID).
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We practice the Forbes tips here, which has been a new type of Food and Bev introduction. Pretty neat how they focus on training here. I'm excited to see where this step takes me.
May 2020 - October 2020
SALES & CATERING INTERN
Grand Lake Lodge
Grand Lake, CO
Grand Lake Lodge was more than an eye opener. This was my first job since the start of a pandemic; post graduation. Throughout this internship I sharpened my leadership skills, communication skills, phone etiquette, problem solving skills and so much more while working within a team that just got stronger over the season.
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While my time here was initially an events internship I did take potential couples on wedding tours to show off our property. Alongside the tours, I worked in our restaurant as a host, expo, server, busser, and occasionally as a supervisor toward the end of the season!
May 2019 - August 2019
MANAGEMENT INTERN
City Park Grill
Petoskey, MI
Throughout the internship I have improved my management skills, as far as delegating tasks and handling money to interacting with our guests and solving concerns that arise.
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This internship allowed me to act quick in responding to specific situations and taught me more about thinking outside the box. I was one of two restaurant management interns and had the opportunity to learn the ins and outs of running an outlet that not only served a couple hundred guests daily, but that allowed me to interact with the community and learn more about working with vendors. We had nights where karaoke was offered and then live music the next night. With that and us being a bar, I had to be cautious of who I allowed in due to the large amount of minors who typically dined with us.
May 2018 - August 2018
F&B / EVENTS INTERN
Boyne Highlands
Harbor Springs, MI
This internship taught me how to problem solve, bartend, serve, and the behind the scenes of an event. I managed an event, worked at the Country Club of Boyne, and served the members of the club both daily and on event days.
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To elaborate, I basically ran the poolside service by myself on the hottest of days with no break even through a double. This environment at the Country Club at least, was a hostile environment. During those days I would check in with the members and their family and then tend to their needs whether it was making a drink or serving them food. Other days were event days, we would set up, tear down, and all the in between, getting to know different groups and some cool people. The best part was managing a wedding and there is more about that in my personal blog.
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Click here to read about that experience!
July 2017-January 2022
ESPN - Disney
Minneapolis, MN
Aspen, CO
This mini internship is what introduced me to large scale events and the behind the scenes. I got involved with X Games through the university I attended. Their student program was broken into three teams, roughly 5 to 20 students per team and then a few days of training.
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I began on the guest services team, assisting guests within vendor row. My second event with the student program, I was part of the hospitality team. We served our XIP guests and some vendors while the competitions took place right next to them. This was the year I got to work with LifeProof and create a couple unforgettable connections.
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I continued on the guest services team as I was able to interact with guests more this way. My most recent event with them however, I took on the role of assistant to our student coordinator. I assisted with booking rooms, travel plans, training, and ended up having a team of my own for our first snowmobile/snow bike competition.
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This really taught me that making an impact on a guest will enhance their experience.
January 2015 - August 2017
CREW MEMBER
Arby's Fast Food
Mason, MI
This was my first "real" job in the industry. I learned the importance of training, policies, supervising, cash handling, and so on. I started when I was 16 years old and being a minor was somewhat difficult. I learned how to work with difficult guests and problem solve which then was something I could carry with me and improve upon with new experiences!
EDUCATION
Lansing Community College June 2014-June 2016
Dual Enrollment: 36 credits in General Education + 15 credits towards a photography certification
Ferris State University Aug 2016- Aug 2020
Primary Degree:
Bachelor's of Science in Hospitality Management
Concentration:
Event Management
Ferris State University Aug 2016- Aug 2020
Secondary Degree:
Bachelor's of Science in Marketing
Concentration:
Digital Marketing
CERTIFICATIONS
Allergen / ServSafe / TIPS / First Aid / CPR
STRENGTHS
According to the Strengths finder Exam, my strengths are as follows...
1. Restorative
2. Communication
3. Woo
4. Futuristic
5. Positivity
Some personal and professional skills include...
Editing
Problem Solving
Attention to Detail
Reporting SPSS Results
Guest Service
Leadership
Microsoft Office
Team Player
SKILLS
&
EXTRA CURRICULARS
Throughout my time between high school and college I was involved in numerous extracurriculars. These have benefited me in my future and with my personal goals of giving back. My extracurriculars are as follows;
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1. Youth In Government: I participated in YIG Michigan when I was a junior in high school. I was able to participate in the YIG conference and resent my bill, answering questions, in attempt to make it Michigan law! Unfortunately it was one vote shy of the Senate after passing in the House of Representatives but I got to see the process, and improve upon the bill throughout my time there.
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2. Softball: I was on the team in high school for three years, two of the three I acted as a captain which taught me not just teamwork, but what it took to be a leader.
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3. Honors Program E-Board: For the first two years of my time at Ferris State University, I was accepted into the honors program. I dropped it due to personal reasons however I was part of the E-Board during the time. This allowed me to take on my first leadership role at FSU and I got to participate in unique events that helped new students feel welcomed at a new place.
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4. Hospitality Management Student Association (HMSA): I joined on and off throughout college, I prioritized a different student organization over this one as it was a touch and go association. I volunteered with this group in order to complete the 125 hour initiative. With this group I volunteered at; Light Up the Night, International Wine, Beer, and Food Festival (IWBFF), and ComicCon.
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5. American Marketing Association: I held this one up on a pedestal. This was an RSO I joined after picking up my marketing degree in my sophomore year of Ferris. I volunteered with AMA for countless events such as ComicCon, IWBFF, Adopt-A-Highway, Adopt-A-Campus, Safe Ride, and so much more! I accomplished over 350+ hours of community service throughout my time at Ferris and continue to look for ways to give back today. I was also one of 25 other students whom received a certificate and medallion for completing the 125 hour initiative in front of our student organizations and student body. Being in AMA gave me the chance to take on an E-Board position as well where I was nominated and then elected to be VP of Community Service and I built on leadership skills and writing skills. We as a chapter are required to create goals and at the end of the year or "term" we create a report before the conference in New Orleans. We won top chapter numerous years in a row and received national recognition.
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6. Committee on Inclusions: This was a committee on campus made up of eight great professors and the assistant Dean of the College of Business; the college I represented as a student. the academic year of 2019-2020 I acted as the first student representative on the board! This was an honor as I was able to prove myself and make myself known. I attended meetings pre and post COVID, assisted with the event that took place in September 2019, and helped plan the following 2020 event. Through numerous zoom meetings alongside early mornings and late night planning we had elected a new student to the committee to take my place once I had graduated. It was a great experience and I wouldn't have traded it for anything.
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